Refund & Cancellation Policy

Cancellation stops future renewal charges for that order. Access for an active order remains available through its current paid period, as shown on your purchases page. Cancellation does not automatically refund a payment already made. A one-time purchase has no renewal to cancel; a paid one-time order requires a separate refund request if you seek a refund.

If you cannot use the cancellation control, email contact@deepseekv4pro.com with your order reference and request cancellation of future renewal. Each order remains with its original payment provider.

Subject to applicable law and the seller's terms, discretionary refunds are generally unavailable after purchased access has been delivered and activated. You may contact us about an undelivered paid order, duplicate charge, material access or delivery problem, or a purchase that was not supplied as described. We review the payment, delivery, and access records for the specific order.

Send the order reference and a description of the issue to contact@deepseekv4pro.com. Please do not email an API key or full payment-card details. If a refund is due or approved, it is handled through the original payment provider and payment method, subject to that provider's process and applicable law. Refund processing times can vary.

For a Subotiz purchase, Subotiz is the seller of record and handles payment and refund support under its Buyer Terms. Contact us first for a product or delivery problem; if it remains unresolved, you may also contact Subotiz at support@subotiz.com. For a historical Stripe payment, contact us with the original order reference so the request can be handled through that order's payment channel.

Digital delivery, use of the service, or acceptance of general terms does not by itself waive any non-waivable cancellation, withdrawal, refund, or other consumer remedy under applicable law. The applicable seller terms and mandatory legal rights continue to apply.