Can I get help using the product?+
Yes! You can reach us via email at contact@deepseekv4pro.com for any assistance you need.
Can I change or cancel my subscription?+
Direct plan changes are not currently supported. You can manage or cancel your subscription at any time. Your access remains active until the current billing period ends, and you will not be charged again. After that, you can choose another available plan.
Can I view my remaining plan quota?+
DeepSeek and Multi-Model Coding Plan users can view their usage, remaining allowance and reset times in the Dashboard. Agent Plan does not currently provide a customer-visible exact remaining quota.
What does the API return when a DeepSeek Coding Plan quota window is exhausted?+
If the remaining 5-hour or 7-day quota cannot admit the complete request, the gateway rejects it before forwarding it to DeepSeek and returns HTTP 429. The quota detail code is quota_5h_exceeded or quota_7d_exceeded, together with Retry-After and reset_at. Wait for the applicable window to reset automatically; quota cannot be refreshed early. RPM, TPM, and concurrency controls can also return 429, so clients should not classify every 429 as quota exhaustion.
What happens when I reach a Multi-Model Coding Plan usage limit?+
Multi-Model Coding Plans can be purchased when in stock; check each card for current availability and purchase options. All models share a 5-hour points allowance and a 7-day points allowance. Each use counts toward both limits. Usage pauses when either allowance is exhausted; wait for the applicable window to reset. Switching models does not reset the allowance. There is no additional monthly points cap.
Which models are included in the Multi-Model Coding Plan?+
Currently included in Multi-Model: DeepSeek V4.1 Flash, GLM-5.3-Flash, MiMo V2.6 Flash, MiMo V2.6 Pro, GLM-5.3, Kimi K3.1 Pro (K3 alias), Kimi K3.1 Pro, Kimi K3.1 Pro Highspeed, Qwen3.8 Max, MiniMax M3.1. Compare model IDs and points rates.
Does the displayed token allowance apply equally to every model?+
No. The displayed token figures are equivalents for 1× models. Points used equal input and output tokens multiplied by the model's points rate. Models share the same 5-hour and 7-day allowances; switching models does not reset them. See the rates and a worked example.
Can I get a refund?+
Refunds are generally unavailable after access has been delivered and activated, subject to applicable law and the seller's terms. For an undelivered order, duplicate payment, or access issue, email contact@deepseekv4pro.com with the order reference. Requests are handled through the original payment provider. Canceling renewal is separate from requesting a refund.
Are you going to raise prices?+
Possibly. We try to keep our plans affordable, but provider costs and access to more powerful models may change. Any completed purchase and the current paid billing period will remain unchanged.
